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[personal profile] noracharles
Do business coaches typically do their best to frighten and worry their clients, so that their coaching will seem more indispensable?

My boss got a coach to come and give us an all day seminar today, which mostly consisted in making what we normally do seem hopelessly complicated, difficult and fraught with danger, and soliciting input from the audience which he then cruelly mocked, especially if they made a better or more coherent point than him. Even if they were agreeing with him and he had to contradict himself to do it.

Last week we had a pre-seminar meeting with him, to explain our company's wants and needs. My boss and the director don't have any experience in what my department does, so they had invited me and my co-worker S to the meeting. Coach-douche asked us how we normally accomplish our task, and we told him. Then he mocked S right to his face and in front of all of us, while our boss and the director laughed. I got angry and backed S up, telling coach-douche that the procedure S had explained works, and how and why. S stared at the floor and said nothing for the rest of the meeting.

After the meeting, my boss told me to adjust my attitude.

Today, coach-douche uses several of the points I gave him without giving me credit, even going so far as to copy-paste a large chunk of text from an email outlining my points he had asked me for "Not to do anything with it, just so I can read it and think about it".

And my boss corners me during the break to ask me how I think the seminar is progressing. Having adjusted my attitude from "respond thoughtfully to ideas on how to go about our job with constructive advice and nip harassment of employees in the bud" to "be a bootlicking corporate yes-man and go behind my boss's back to actually get the work done" I complimented coach-douche for saying many true things (which all entry-level employees in my department learn on their first day, but my boss doesn't know).

And then I did damage control behind my boss's back, reassuring everyone that their job is not complicated, difficult or likely to cause a break-down from emotional stress (wtf coach-douche? O_o), and the tips they had shared on how to tackle typical, minor problems were useful and appreciated, no matter what coach-douche had mockingly said during the seminar.

Amusingly, it seems our boss had not talked to S about his attitude, because he spent most of the seminar commenting sarcastically under his breath, and interrupting coach-douche to disagree with him whenever he said anything especially unrelated to how real people act in real business situations.

(For example, we deal a lot with the building sector. Coach-douche advices that when calling a roofer on the telephone, and he replies with a curt "I'm on a roof", the correct response is to ask "Oh really, why are you on a roof?" because this will establish a rapport with him. I think "Sorry, when would be a better time to call?" is more likely to result in a lasting business relationship. Even though I'm not building a human connection through genuine interest and curiosity about the client as a person with that reply. Douche.)
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noracharles: (Default)
Nora Charles

November 2016

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